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How We Handle Your Account, Data, and Rights

dragon212login operates under a clear set of rules that govern how your account, personal data, and payment activity are managed.

Account PolicyData RetentionPayment Records: DANA, OVO, GoPayJurisdiction-Dependent AccessContact Your Rights Team
dragon212login How We Handle Your Account, Data, and Rights
POLICY CONTACT PATHS

Reach Us About Any Legal or Account Query

If you need to exercise a data right, request account information, or ask how a specific policy term applies to your wallet activity, our support team handles these requests directly. You can reach us through live chat, email, or your account help portal — all available around the clock for Indonesia account holders, including those in Jakarta and Bandar Lampung.

Live Chat Open the chat icon from your account dashboard. A support agent will respond and can handle data access requests, account queries, and policy questions in real time.
Email Support Send your query to our official support address listed in your account settings. We respond to legal and data requests with written confirmation for your records.
Account Help Portal Log into your account and navigate to the Help section. From there you can submit a formal request for data review, correction, or account-level policy clarification.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We take a straightforward approach to the data we hold: collect what is needed to run your account, keep it secure, and make it accessible to you when you ask. Here is how each area works in practice.

Data Storage and Retention

Your account data — including registered wallet IDs for DANA, OVO, or GoPay — is stored on secured servers. Retention periods follow applicable local regulations and our internal policy.

Cookies and Session Tracking

We use session cookies to keep your account active and to remember your preferences across visits. You can manage cookie settings through your browser; some features may require cookies to function.

Account Security Measures

Every login is protected by OTP verification sent to your registered mobile number. If we detect unusual activity on your account, access is paused while our security team investigates.

Requesting Changes or Deletion

To correct personal data, update your registered e-wallet details, or request account deletion, contact us via live chat or the Help portal. We confirm all data changes in writing.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about how our legal terms, data practices, and account policies work. If something is not covered here, our support team can provide a direct answer.

We collect the information needed to verify your identity and process payments — your name, phone number, and the e-wallet details you register (DANA, OVO, or GoPay). We do not collect data beyond what your account requires.

Yes. Submit a data access request through the Help portal in your account or contact us via live chat. We will prepare a summary of the data we hold and send it to your registered contact details.

Transaction records for DANA, OVO, and GoPay deposits and withdrawals are retained for as long as required by applicable local regulations and our internal data policy. You can ask for specifics via support.

Access depends on local law and eligible regions. We recommend checking whether online account access is permitted under the regulations that apply to your location before opening an account.

Log into your account, go to account settings, and submit a change request. For wallet updates — such as switching your registered GoPay number — our team verifies the change before it takes effect.

When you request account closure, we retain your data only for as long as legally required. After that period, your personal information is removed from our active systems in line with our data policy.